If you need any help or have any problems that can not be solved by this section, then please don’t hesitate to contact us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it – we will strive to answer all your mails as soon as possible.

Delivery Information

Orders in Australia should be delivered within five working days. Any orders outside of Australia may take longer.

Occasionally we may experience problems and in these circumstances you will be notified of any delays and asked whether you wish to proceed with the order. Order confirmation will be sent to you via email within two working days of the order being placed.

Delivery Costs

Standard Delivery
Delivery will be made between 9.00am and 5.00pm to your preferred address using one of our suppliers.

Non Standard Delivery
Orders will incur an additional cost if a "signed for" service is required. Mindstore cannot be held liable for loss of any products supplied under "not signed for service".

For deliveries to outside of Australia, the buyer will be liable for any tax that might be collected once the goods arrive in their country.

For multiple purchases delivery costs will reduce depending on pack quantities ordered.

Returns Policy

If your product arrives damaged or the product has been tampered with or in a non working order please return it to us in it’s original packaging.

How to return your product
Please email us immediatley at This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it - and we will ring you or send you details of how to return your product.

We are not responsible for damages caused by incorrect use, handling, or abuse of the item. Upon the return of the product in question we will send you a replacement, unless a refund is requested at the time of the returns request. Mindstore cannot be held liable for losses of any returned box and will only issue credit/replacement once the returned box is in our possession.

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Payment Methods

Payment-methods
Mindstore do not keep any personal bank details.

   
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